Returns and Refunds

• Do you need to have the same batch in stock to accept my return?
• How should I package a return?
• Can I return tiles if I've changed my mind or over-ordered?
• What items can I return?
• What should I do if my order arrives damaged or I've received the wrong item?
• What items can't be returned?
• How long do refunds take, and how much will I get back?
• How do I arrange a return?
• What if my return is damaged on its way back to you?
• Is there a fee for returning goods I no longer need?
• What is Ca' Pietra's returns policy?
• How long do I have to return something?