---
title: How do I arrange a return?
description: Contact us first at sales@capietra.com and we'll issue you a returns number.
---
[Skip to content](https://info.capietra.com/help-centre/knowledge/returns-and-refunds/how-do-i-arrange-a-return#main-content)
English
Show submenu for translations
Open main navigation
Close main navigation
- English
Show submenu for translations
How can we help you?
- There are no suggestions because the search field is empty.
1. [Help Centre](https://info.capietra.com/help-centre?hsLang=en)
2. [Returns and Refunds](https://info.capietra.com/help-centre/returns-and-refunds?hsLang=en)
September 29, 2026
# How do I arrange a return?
## Contact us first at sales@capietra.com and we'll issue you a returns number.
Contact us first at [sales@capietra.com](mailto:sales@capietra.com) and we'll issue you a returns number. All returns must be pre-authorised this way; anything sent back without a returns number may be refused.
Once you have a returns number, it's your responsibility to arrange the return, either through your own courier or by dropping goods off at our warehouse:
Ca' Pietra Group, Hangar 8, Lancaster Road, Bowerhill Trading Estate, Melksham, SN12 6SS.
The warehouse is open 8.00am to 4.00pm, Monday to Friday. The returns number must be clearly marked on all packages, crates and pallets.
- [About Ca' Pietra](https://info.capietra.com/help-centre/about-ca-pietra?hsLang=en)
- [Products and Materials](https://info.capietra.com/help-centre/products-and-materials?hsLang=en)
- [Bespoke and Slab Library](https://info.capietra.com/help-centre/bespoke-and-slab-library?hsLang=en)
- [Samples](https://info.capietra.com/help-centre/samples?hsLang=en)
- [Trade and Projects](https://info.capietra.com/help-centre/trade-and-projects?hsLang=en)
- [Retail Partners](https://info.capietra.com/help-centre/retail-partners?hsLang=en)
- [Showrooms and Visiting](https://info.capietra.com/help-centre/showrooms-and-visiting?hsLang=en)
- [Ordering and Payment](https://info.capietra.com/help-centre/ordering-and-payment?hsLang=en)
- [Delivery](https://info.capietra.com/help-centre/delivery?hsLang=en)
- [Returns and Refunds](https://info.capietra.com/help-centre/returns-and-refunds?hsLang=en)
- [Care and Installation](https://info.capietra.com/help-centre/care-and-installation?hsLang=en)
- [Your Account and Digital Tools](https://info.capietra.com/help-centre/your-account-and-digital-tools?hsLang=en)
[](http://capietra.com)
[mailto:email@email.com](mailto:email@email.com)
Copyright © 2026, Ca' Pietra Group