---
title: How do I arrange a return?
description: Contact us first at sales@capietra.com and we'll issue you a returns number.
---
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September 29, 2026
# How do I arrange a return?
## Contact us first at sales@capietra.com and we'll issue you a returns number.
Contact us first at [sales@capietra.com](mailto:sales@capietra.com) and we'll issue you a returns number. All returns must be pre-authorised this way; anything sent back without a returns number may be refused.
Once you have a returns number, it's your responsibility to arrange the return, either through your own courier or by dropping goods off at our warehouse:
Ca' Pietra Group, Hangar 8, Lancaster Road, Bowerhill Trading Estate, Melksham, SN12 6SS.
The warehouse is open 8.00am to 4.00pm, Monday to Friday. The returns number must be clearly marked on all packages, crates and pallets.
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