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title: Help Centre
description: Help Centre
---

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### [About Ca' Pietra Covers our history, our trade first approach, who we work with, and our commitment to quality and sustainability through materials built to last.](https://info.capietra.com/help-centre/about-ca-pietra?hsLang=en)

[See more](https://info.capietra.com/help-centre/about-ca-pietra?hsLang=en)

### [Products and Materials General guidance on our range of materials, formats and outdoor suitability, including porcelain, natural stone and how the same design can run indoors and out.](https://info.capietra.com/help-centre/products-and-materials?hsLang=en)

[See more](https://info.capietra.com/help-centre/products-and-materials?hsLang=en)

### [Bespoke and Slab Library Our in-house fabrication studio, bespoke stonework, and the Slab Library. Covers what we can create, how to order slabs, and how to start a bespoke enquiry.](https://info.capietra.com/help-centre/bespoke-and-slab-library?hsLang=en)

[See more](https://info.capietra.com/help-centre/bespoke-and-slab-library?hsLang=en)

### [Samples How to order samples, what they cost, available sizes, delivery timing, and why some materials show more variation than others between individual samples.](https://info.capietra.com/help-centre/samples?hsLang=en)

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### [Trade and Projects How Ca' Pietra supports architects, designers and contractors, from trade accounts and project consultants to sourcing, custom products, lead times, and access to marketing assets and imagery.](https://info.capietra.com/help-centre/trade-and-projects?hsLang=en)

[See more](https://info.capietra.com/help-centre/trade-and-projects?hsLang=en)

### [Retail Partners What it means to stock and specify Ca' Pietra as a retail showroom, including the support, pricing protection and marketing help available to our retail partner network.](https://info.capietra.com/help-centre/retail-partners?hsLang=en)

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### [Showrooms and Visiting Everything about visiting Ca' Pietra in person: our three showroom locations, what you'll find at each, booking an appointment, parking, bringing plans, and our courses and events.](https://info.capietra.com/help-centre/showrooms-and-visiting?hsLang=en)

[See more](https://info.capietra.com/help-centre/showrooms-and-visiting?hsLang=en)

### [Ordering and Payment Payment methods, VAT, ordering by email, amending or cancelling an order, and what happens if part of your order is out of stock.](https://info.capietra.com/help-centre/ordering-and-payment?hsLang=en)

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### [Delivery How orders are delivered, including pallet and courier options, kerbside delivery, cost, timing, scheduling, delivery instructions, and where in the UK we deliver.](https://info.capietra.com/help-centre/delivery?hsLang=en)

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### [Returns and Refunds Our full returns policy: damaged or incorrect goods, changing your mind, what can be returned, how to arrange it, and refund timing.](https://info.capietra.com/help-centre/returns-and-refunds?hsLang=en)

[See more](https://info.capietra.com/help-centre/returns-and-refunds?hsLang=en)

### [Care and Installation Where to find guidance on caring for and installing Ca' Pietra tiles and stone, so your materials keep their natural beauty and condition over time.](https://info.capietra.com/help-centre/care-and-installation?hsLang=en)

[See more](https://info.capietra.com/help-centre/care-and-installation?hsLang=en)

### [Your Account and Digital Tools Managing your Ca' Pietra account, logging in, marketing preferences, and digital tools including the Tile Visualiser and booking a virtual consultation.](https://info.capietra.com/help-centre/your-account-and-digital-tools?hsLang=en)

[See more](https://info.capietra.com/help-centre/your-account-and-digital-tools?hsLang=en)

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