--- title: What should I do if my order arrives damaged or I've received the wrong item? description: We take responsibility for products that arrive damaged or incorrect, and will send replacements, as long as the goods haven't been installed. --- [Skip to content](https://info.capietra.com/help-centre/knowledge/returns-and-refunds/what-should-i-do-if-my-order-arrives-damaged-or-ive-received-the-wrong-item#main-content) English Show submenu for translations ![Ca Pietra Logo-1](https://info.capietra.com/hubfs/Ca%20Pietra%20Logo-1.svg) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://info.capietra.com/help-centre?hsLang=en) 2. [Returns and Refunds](https://info.capietra.com/help-centre/returns-and-refunds?hsLang=en) September 29, 2026 # What should I do if my order arrives damaged or I've received the wrong item? ## We take responsibility for products that arrive damaged or incorrect, and will send replacements, as long as the goods haven't been installed. We take responsibility for products that arrive damaged or incorrect, and will send replacements, as long as the goods haven't been installed. Please report shortages and damages within 3 days of delivery, with photographic evidence, by emailing [sales@capietra.com](mailto:sales@capietra.com). - [About Ca' Pietra](https://info.capietra.com/help-centre/about-ca-pietra?hsLang=en) - [Products and Materials](https://info.capietra.com/help-centre/products-and-materials?hsLang=en) - [Bespoke and Slab Library](https://info.capietra.com/help-centre/bespoke-and-slab-library?hsLang=en) - [Samples](https://info.capietra.com/help-centre/samples?hsLang=en) - [Trade and Projects](https://info.capietra.com/help-centre/trade-and-projects?hsLang=en) - [Retail Partners](https://info.capietra.com/help-centre/retail-partners?hsLang=en) - [Showrooms and Visiting](https://info.capietra.com/help-centre/showrooms-and-visiting?hsLang=en) - [Ordering and Payment](https://info.capietra.com/help-centre/ordering-and-payment?hsLang=en) - [Delivery](https://info.capietra.com/help-centre/delivery?hsLang=en) - [Returns and Refunds](https://info.capietra.com/help-centre/returns-and-refunds?hsLang=en) - [Care and Installation](https://info.capietra.com/help-centre/care-and-installation?hsLang=en) - [Your Account and Digital Tools](https://info.capietra.com/help-centre/your-account-and-digital-tools?hsLang=en) [![CP](https://info.capietra.com/hubfs/Ca%20Pietra%20Logo-1.svg "CP")](http://capietra.com) [mailto:email@email.com](mailto:email@email.com) Copyright © 2026, Ca' Pietra Group