---
title: What should I do if my order arrives damaged or I've received the wrong item?
description: We take responsibility for products that arrive damaged or incorrect, and will send replacements, as long as the goods haven't been installed.
---
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September 29, 2026
# What should I do if my order arrives damaged or I've received the wrong item?
## We take responsibility for products that arrive damaged or incorrect, and will send replacements, as long as the goods haven't been installed.
We take responsibility for products that arrive damaged or incorrect, and will send replacements, as long as the goods haven't been installed.
Please report shortages and damages within 3 days of delivery, with photographic evidence, by emailing [sales@capietra.com](mailto:sales@capietra.com).
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